Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SUPREME CRAFT MOTOR SDN. BHD. (202601007413 (1669511-M))
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to SUPREME CRAFT MOTOR SDN. BHD., accessible from https://supremecraftmotor.xyz/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently ship within Malaysia only. We do not offer international shipping at this time. Any Orders placed with delivery addresses outside Malaysia will not be processed.
2. Shipping Fees
We offer free shipping on all Orders within Malaysia. No minimum purchase is required. There are no hidden charges related to shipping.
3. Processing Time
All Orders are processed within a reasonable timeframe after payment has been successfully received. Orders are typically prepared and dispatched within 1–3 business days, excluding weekends and public holidays.
4. Delivery Time
Estimated delivery time is within 7 working days from the date of shipment. Delivery times may vary depending on location, courier service, and external factors beyond our control.
5. No Express or Overnight Shipping
We currently do not provide express, same-day, or overnight delivery services. All Orders are shipped using standard delivery methods only.
6. Delivery Delays
While We aim to deliver within the stated timeframe, delays may occur due to:
- Courier service disruptions
- Public holidays or peak seasons
- Incorrect or incomplete shipping information
- Unforeseen circumstances beyond our control
The Company shall not be held liable for delays once the Order has been dispatched.
7. Shipping Address
You are responsible for providing accurate and complete shipping details. We are not responsible for Orders delivered to incorrect addresses provided by You.
If an Order is returned due to incorrect information, additional handling or re-delivery arrangements may be required.
8. Order Tracking
Where applicable, tracking information will be provided once the Order has been shipped. You may use the tracking details to monitor your delivery status.
9. Failed Deliveries
If delivery fails due to:
- Recipient unavailable
- Incorrect address
- Refusal to accept the package
The courier may attempt re-delivery or return the parcel to Us. Additional arrangements may be required for re-shipment.
10. Damaged or Lost Items
If You receive a damaged item or if Your Order is lost in transit, please contact Us as soon as possible. We will review the situation and take appropriate action, which may include replacement or further assistance.
11. Changes to Orders
Once an Order has been processed or shipped, changes to the delivery address or shipping method may not be possible. Please ensure all details are correct before confirming your Order.
12. Contact Information
If You have any questions regarding this Shipping Policy, You may contact Us:
- Company Name: SUPREME CRAFT MOTOR SDN. BHD.
- Email: supreme-craft-motor@outlook.com
- Phone: (+6011) 1326 9182
- Address: NO 26B (TINGKAT 2), JALAN PERAI JAYA 3, BANDAR PERAI JAYA, 13600 PERAI, PULAU PINANG