Return & Refund Policy
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SUPREME CRAFT MOTOR SDN. BHD. (202601007413 (1669511-M))
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to SUPREME CRAFT MOTOR SDN. BHD., accessible from https://supremecraftmotor.xyz/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Overview
This Return & Refund Policy outlines the conditions under which You may request a return or refund for Goods purchased through Our Service. By placing an Order, You agree to the terms stated in this Policy.
2. Return Eligibility
You may request a return within 30 days from the date You receive the Goods. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned with original packaging
- Proof of purchase (e.g., order confirmation or receipt) must be provided
We reserve the right to decline returns that do not meet these conditions.
3. Return Process
To initiate a return, You must contact Us using the contact details provided below. Once Your request is reviewed, We will provide further instructions on how to proceed.
Please ensure that returned items are properly packaged to avoid damage during transit.
4. Refunds
Once We receive and inspect the returned Goods, We will notify You regarding the status of Your refund.
If approved:
- Refunds will be processed using the original payment method
- Processing time may vary depending on the payment provider
Refunds are issued only after the returned Goods have been received and inspected.
5. Damaged or Incorrect Items
If You receive an item that is damaged, defective, or incorrect, please contact Us as soon as possible with relevant details. We will assess the situation and provide appropriate assistance.
6. Cancellation Policy
You may cancel Your Order within 12 hours of placing it.
To request a cancellation:
- Contact Us as soon as possible with Your order details
- If the cancellation request is made within the allowed timeframe, We will process it accordingly
After the 12-hour window, cancellation may no longer be possible as the Order may have already been processed.
7. Changes to Orders
If You need to make changes to Your Order, please contact Us within the same 12-hour period. We will do Our best to accommodate Your request where possible.
8. Contact Information
If You have any questions about this Return & Refund Policy, You may contact Us:
- Company Name: SUPREME CRAFT MOTOR SDN. BHD.
- Email: supreme-craft-motor@outlook.com
- Phone: (+6011) 1326 9182
- Address: NO 26B (TINGKAT 2), JALAN PERAI JAYA 3, BANDAR PERAI JAYA, 13600 PERAI, PULAU PINANG